Archive for the ‘Business Advice’ Category

How can I make a profit?

Welcome to my blog, please feel free to subscribe to my RSS feed, join me on Twitter or leave a comment.

This article is going to deviate a little from my normal posts because I’m not going to just focus on the web but instead give small business owners a few simple pieces of advice that can help you run a sucessful business both online and in a traditional setting.

What is profit?

First, let’s establish that the goal of every business should be to make money but more importantly, it’s to make a profit and the most proft possible over the life of the business.

If we accept this to be true, then we need to stop and take a deep breath because we need to seperate profit from sales because the amount we sell isn’t actually a reflection of our total profit, in fact a company with high sales can actually be losing money!

Let’s take a look at this in a practical example, of somebody hiring a web designer to help them build a website. In this example let’s say that the website will cost $10,000 to build (it’s a pretty fancy website) plus $10,000 in marketing to successfully launch it. From my experience many people would assume the cost of the website is $20,000 but in reality there is the cost of operating the website and continued marketing so let’s add another $2,000 per month to the website cost plus $1,000 for somebody to look after it each month. In total, our website has a cost of $56,000 for the first year of operation and $36,000 each year after.

N0w, let’s assume that on our website we’re selling something. This could be a monthly membership, physical product which need to be mailed or electronic downloads. Regardless of what type of product you’re selling, there will be costs associated with processing credit cards and delivering the product. In our example, let’s assume we’re selling an item that costs us $10 per unit (each time we sell) and we’re selling that item for $30. At first glance, you may assume that you’re earning $20 per unit but in fact, you’re not since you have to account for your total fixed costs as well. The following chart shows the actual costs per item, assuming the business only operates for one year.

totalcosts1 How can I make a profit? image

As you can see, you’re actually loosing money for the first 1,750 items sold and only making profit above that point. What that means in real world terms is that while you may have collected $52,500 in income from your new online business you spent $56,000 to build and maintain the website plus $17,500 to sell 1,750 products which means you are still short $3,500 which we call a loss.

To calculate the actual break even point for your online business we need to use a fancy math formula, it looks like this:

Revenue(x) = Cost(x)

Actually, that’s not fancy at all. It’s pretty simple really, so let’s expand it to show the break down.

Revenue(x) = Units Sold x Price

Cost(x) = (Variable Costs(x)) + Fixed Costs

So our final math equation (don’t be scared, it’s actually much easier than it looks) is:

Price(x) = (Variable Costs(x)) + Fixed Costs

We know that our Fixed Costs are $56,000 and our Variable Costs are $10 and that our Price is $30 so we can replace those in the equation:

30x = 10x + 56000

Math is awesome, so I know that I can move the 10x to the right side of the = sign as long as I subtract it. This works because if I said 30 “apples” are worth 10 “apples” plus 56000, I could cancel the 10 “apples” from either side, which would result in:

20x = 56000

Now, if I divide both sides by 20 I convert my x (which is the unknown we’re searching for) into a 1 and 56,000 becomes my required units.

x = 2800

So, in order to break even at our business (that is, to have our total sales be equal to our total costs) we need to sell 2,800 units of our product assuming that our fixed costs are $56,000 and our variable costs are $10 per item on a $30 sale.

Expanding the model over two years

In the first example, the fixed cost of your business startup was assumed to be fully utilized in the first year of your business, but realistically a website could last longer so if we want to spread the cost of that website over two years.

To do this, we need to remember that the fixed cost of the website is $15,000 to start plus $3,000 per month. This means that in year one, the cost to run the website is $56,000 and in year two it is $36,000. The total fixed costs to run the website for two years is $92,000 so let’s take a look at the chart with those numbers.

totalcosts 2 How can I make a profit? image

Now, we can use the equation from before to calculate our break even point.

R(x) = C(x)
30(x) = 10(x) + 92000

20(x) = 92000
x = 4600

So, in order to break even (not profit!) you will need to sell 4,600 units at $30, with a cost of $10 per unit and $92,000 in fixed costs over two years.

Charging More

If you would like to charge more, simply change the value of R(x). So if you’d prefer to charge $35 per unit:

R(x) = C(x)
35(x) = 10(x) + 92000
25(x) = 92000
x = 3680

If you find a cheaper supplier and still want to charge $35:

R(x) = C(x)
35(x) = 5(x) + 92000
30(x) = 92000
x = 3666.66

Using this basic formula, any business can quickly calculate what it takes to make a profit buy simply determing the value of x (the number of units you must sell to break even) and adding 1.

How to hire a web designer

Before rushing into your big online business idea, there are a lot of things to consider and the first is how to hire a web designer.

Have a plan

Let’s take a look a few key points when hiring a web designer, first you need to establish what it is that a web designer is going to do for you. Before you even approach a web designer, know what you want. It’s far too easy for web designers to accidently overwhelm you with technical jargon and deliver something that might not meet your needs.

Understand their role

A web designer is a tool much like a hammer, you can build a great house with them but you can’t depend on them to be everything, all the time just like you can’t expect an architect to be a great plumber. What most people think of as web design falls into several special categories:

  • Web designers, the people who control the look and code static HTML for browsers to read
  • Web developers, who program website dynamic code for ’smart’ websites
  • Web marketers, who promote your website and create social media links
  • Web architects, the people who plan complex websites
  • Web content developers, people who write and edit text for your website

Freelance web designers are often great at one thing, sometimes two but rarely three or more. If you’re unsure if the web designer you’re talking to can complete all the tasks required, hire additional help.

Shop Smart

If you’re the type of person who wants (or needs) to succeed online, shop smart and shop around. Once you have a comprehensive plan for what you (the business owner) wants, talk to at least three web designers and get equally comprehensive quotes from each. Remember, you’re in control of your own website and need to feel educated and properly equipped to make the best choice possible.

If all else fails, ask me for an opinion I offer comprehensive consulting services designed to help business owners make better website decisions and build better websites.

What does a Web Master do?

Over the past several years, new jobs have been created and many employers are finding themselves more dependent than ever on their technology department but without truly understanding what each member of the team does. This is especially true in the case of a Web Master, which is a generic term used to cover a vast area of technological expertise.

First, what is a web master? As the name might imply, a web master is a master of the web. They’re a specialist who understands the role of a companies website from both a technological and a marketing perspective. They role therefore is neither IT nor design but a combination of both.

Is a Web Master the Web Designer? Often times, a web master is both the designer and builder of a website but they do not have to possess creative abilities for the job, any more than an Marketing Manager need be a Graphic Designer.

Is the Web Master a Web Programmer? Again, often they are capable of programming (or more accurately Web Scripting) but they are not master programmers, nor are they Network Specialists or Information Technolology staff members.

So then, what exactly is a Web Master and what do they do for an organization? A Web Master is a master of multiple disciplines and a great Web Master is accomplished in a variety of areas including:

  • Web scripting
  • Web marketing
  • Web design
  • Web publishing
  • Web architecture
  • Web hosting
  • Web advertising
  • Web based sales

An effective Web Master runs the website for a company as well as the online marketing, social media and internet partnership programs for a business.

How do you setup a blog?

One of the most common questions I get asked here on the site is a relatively simple one, how do you setup a blog?

First, let’s establish what a blog is and what it isn’t.

A blog is a running editorial, while it has a start date (the day you put it online) there is no end date. It’s not like sending a flyer to a printer, it’s more like a newsletter where you continuously update the content and newer posts (usually) appear at the top.

A blog gives you the ability to allow users to comment on your posts, but it is not a forum which allows general users to start conversations. Generally a blog is written from the perspective of a group of authors on a specific subject and read/responded to by the general public.

Excellent examples of blog usage would be for couples getting married who want to share their details with family and friends, travelers who are posting updates as they find accessible computers or companies who are sharing information about their events. More formal uses of blogs can be found in daily newspapers, online magazines and even support websites which post commonly asked questions and receive comments from users.

Blogging removes the need for complex software solutions and rarely requires more than a basic knowledge of computer use. Unlike publishing a website, blogs almost always feature a rich content editor similar to Word or other popular desktop publish packages.

To operate a blog of your own, you’ll need to setup some fairly basic web technology.

  1. You’ll need a domain name (this is your address on the web)
  2. You’ll need a web host (this is where your files are stored on the web)
  3. You’ll need to install a blogging package (this is what allows you to run a blog)

Luckily, to accomplish all these tasks there’s a wonderful, simple solution called BlueHost which offers a turn key blogging solutions for new businesses. Their introductory package offers free domain name registration as well as one year hosting and free installation of WordPress, the world’s most popular blogging package for just $6.95 per month.

When you’re ready, get started with your blog today!

Web Host Rating

Last week I posted my opinion of a great online web hosting review company and this got me thinking that I should point some of my readers to more quality web hosting guide websites, to help new users to the Internet marketing game understand more about the process of hosting.

The first question of course is what is website hosting all about? Simply put, website hosting the disc drive space your website resides at on the Internet. A slightly more complex way to look at it is that web site hosts are companies who specialize in renting hard drive and computer processing power to clients so that they can hold files on the web. Let’s take a look at how the process really works.

Step One – Have an idea.

So now that you’ve had an idea for a great website, you need to plan it out and just like any business you need to understand the risks, the rewards and the alternatives to building a great website. It’s a lot like planning to open a restaurant but instead of a menu and dishes to plate you have payment gateways or software to worry about but much like a restaurant you still need a plan.

Step Two – Build a website

Next you need to build a website, which either means hiring the designers and developers or doing it yourself. Once again, this is just like the real world … you need to hire somebody (even if it’s yourself) to plan where to hang lights, place bathrooms etc. in the office. The big difference? When you’re planning your office you usually already have a location in mind but with the web location doesn’t matter so we build the perfect website and then worry about where to host it.

Step Three – Host your website

So hosting is a little like renting space in an office building but unlike our real world example which depends on your address being close to your customers or other physical requirements, your website doesn’t need to be anywhere near your actual location. This means that when selecting a place to host your website, you’re free to pick from anywhere in the world instead of only worrying about local providers in your city.

In essence, web hosting companies spend massive amounts of money on extremely impressive technology which boils down to having just two, simple purposes:

  1. To keep your website online
  2. To keep your website fast

That’s why, at the end of the day I rely on BlueHost to keep not only thisismyurl.com running but dozens of my paying clients.

A follow up post, Webhost Geeks

Yestaurday I dropped you guys a quick note about web hosting review company Web Host Geeks and forgot to mention a couple of points that I think are great about the company.

First, they really take the time to break down a lot of the information out there and seperate information into bite sized pieces for new business owners, I think this is extremely important especially for people looking to host their first website as many review websites simply over power people with technical information and leave non-technical business owners more confused than before.

A case in point about this is their seperation of dedicated server and vps hosting, two terms which often cause great confusion for new entries into the marketplace. The clear definitions of dedicated, shared and vps hosting environments is a core asset to many inexperienced business people who need help making choices.

08xserve_rack[1]So what is the difference? Dedicated servers are computer systems dedicated to the business operation of a specific business. Literally, somewhere in the bowels of the hosting companies a computer system much like the one sitting on your desk is set aside and plugged in for your business. Often these are stored in rack units but otherwise have ram, cpu’s and harddrives exclusive to your business ventures. Due to the need for physically indipendent hardware, the cost of a dedicated computer are higher than other options.

A VPS or Virtual Private Server is very similar to a dedicated server but companies share all aspects of a computer with a limited number of other companies. Each company has a specific amount of hard drive, ram and cpu dedicated to the business venture. This process has a lower entry cost and often allows easy migration to a Dedicated Server down the road.

A Shared Hosting environment is the most common and the least expensive option for web hosting, in this scenerio many companies (often thousands) host on a single computer just like in a VPS environment but unlike the Virtual Private Server and Dedicated servers, all memory and CPU functions are shared. What this translates into is a low cost web hosting environment but with the risk of other websites unfairly causing delays or even crashes of your own business website. Some shared hosting c0mpanies such as BlueHost get around this by limiting the CPU and memory each Shared hosting account can use, in effect making even low cost Shared Hosting very similar to a VPS environment but a major crash on one hosting account may still affect dozens or even hundreds of others.

Web Hosting Geeks

Most of you are well aware of the fact that I love hosting with BlueHost but I’m always looking for new web hosting partners especially when it comes to dedicated server and vps hosting options. That’s why I really like websites like Web Hosting Geeks, who point to a great collection of hosting alternatives and solutions I might not already come across.

The site is basically organized as a review website for hosting companies, it gives a general overview of each hosting firm as well as some technical details which would be useful for small business owners and first time buyers. Overall the website is easy to read, straight forward and informative.

What I like about this website in particular is how easy it is to compare brands and search out other hosting platforms, the easy interface makes selecting a web hosting company much more simple for many first time hosting account buyers. I also love that they’ve taken the time to organize by pricing, forums, unix, Windows etc. to ensure that users who are searching for a specific type of hosting can easily find what they’re looking for.

What I don’t like about the website is pretty straight forward, businesses like this make money by promoting affiliate links. It’s no secret, they get paid to promote companies by offering reviews which in turn generate traffic and hopefully sales. This isn’t a bad thing but there’s a fine line between editorial review content and commercial promotion of a product, I think they do a good job of walking the line between the two but it’s always worth keeping in mind when judging the value of their recommendations.

While I’m not likely to switch from BlueHost in the near future, the options provided and the ability to quickly compare service providers is a welcome service.

Five Simple Tricks to Making Your Website More Successful

Building a successful website is tough, sometimes we get caught up in technical issues and forget that a website is meant to be for people so let’s take a few seconds and look at five simple tips which will make your website more successful.

Super Simple Navigation

The old KISS principle (Keep It Simple Stupid) works perfectly for navigation.  For a website to work, it has to be intuitive and easy to understand by all levels of computer users. Take a moment and think about your page structure and why people come to your website.

For example, if your website offers software downloads ask yourself why people come to your site. If the answer is to download your software, get support about your software and buy your software … those three items should be key links on all pages of your site.

Make it Easy for People to Contact You

Above all else, the purpose of your website should be for prospective clients to reach you and existing business to connect with you. Ensuring your primary contact details are on each page is an easy way to help your business grow.

Think of Your Website as a Book

Every book has a title, which helps you find it. Books also have cheesy “marketing type” on the cover or back to summarize and entice the prospective buyer. Finally, the book has chapters, indexes and a logical flow that people understand.

Your website should have the same, an opening page with effective marketing type followed by a progressive series of pages designed to funnel readers towards your desired goal as well as an effective site map for easy navigation.

Focus Your Goal

I’m reminded of a scene from The Cider House Rules, ask yourself what your business is because (as the lead character soon discovers) a man needs to know his business. What is the business of your website? Why did you spend money and time having it built?  Now that you know what the purpose of your website is, focus your energy on creating content which will motivate your audience towards your goal.

Speak to Your Market

Websites are about your market, not you. Colors, text, language, graphics and content must be selected to promote your product or service to your audience in the most effective manner possible.

Going Google

A few months back I asked the question, what would you play me if I could save you $125,000 in IT costs? Now it seems that Google is getting serious about their Google Business Apps suite and buying billboards in major cities across the US to promote their competitive, professional tool set.

Google Apps (http://google.com/apps) is a powerful set of tools which allows small business owners and IT teams in large corporations to offer:

  1. Email using the powerful GMail platform, including free spam protection and massive storage volumes. GMail pretty much replaces Microsoft Outlook and Hotmail
  2. Chat with Google Talk,  which is very similar to MSN Messenger
  3. Calender, allows you to schedule meetings and events the same as Outlook
  4. Sites which lets you easily publish simple internal websites or support sites for products
  5. Docs which comes with  a powerful word processing application, spreadsheet, presentation maker and allows you to share documents across networks.

That last point is terribly important. Because Google hosts these applications, the software and documents you’re using are stored online, in secure databanks accessible by anybody you share the documents with anywhere in the world. There’s no need to email copies or worry about versioning control, simply share your document with users and when you need to make a change (or allow others to make changes) to your documents, it will update across the entire organization!

Best of all, Google Apps is free. Take a moment and let that sink it … free. They have an professional upgrade that massive companies might like to use but any company smaller than 100 employees can take advantage of these tools for free which means that you don’t need to buy new copies of Outlook, Excel, Word or PowerPoint and you can save $129 per year, per employee instantly.

Does it work?

I’ve been using Google Apps to power my own creative business since it was introduced in 2007, with a small team spread over multiple locations I’ve saved around $2,000 by using Google Apps but more importantly the software allows me to update client work orders, post project schedules, share documents and archive massive volumes of email which I can access from anywhere without having to worry about costly servers, upgrades and losing data.

What is the downside?

Beyond having to retrain your IT team to play golf, there are only a few negatives with Google Apps. First, it’s online which means that you have to be connected to the Internet to have access to your docs. That’s a perk but it’s also a problem if you like to work while on the train, but easily overcome by using a simple offline text editor.

How do you sign up?

Google Apps is completely free to setup, just go to http://google.com/apps and enjoy. If you’d like to have a competitive analysis of your companies current IT costs completed or need technical support making the switch, please feel free to contact me.

25 Twitter sized marketing tips every business should know.

twitter logo 25 Twitter sized marketing tips every business should know. imageI’ve often told people in conferences around the country that marketing on the web is really easy, in fact I believe that most marketing advice can be summed up in just a few simple sentences so let’s take a look at 25 pieces of web based marketing advice that every business should follow, as would appear on Twitter.

  1. Keep your website as simple and clean as possible. Remember your goal is to communicate with clients and funnel them into your business.
  2. Analytics only matter if you care about them. How many people come to your website is irrelevant, what matters is how many reach your goal
  3. Understand the basics of HTML. You can’t race a sports car if you don’t understand the basics of how an engine works, know your vehicle.
  4. Web traffic is people not statistics, stop trying to collect them like trading cards and respect the people who take time to come visit you
  5. Provide value to people and help them share your value with their friends, try make every word you type add to the community, not hurt it 
  6. Learn how to use PRWeb, FriendFeed, Facebook, Twitter, LinkedIn, RSS and Google properly if you want to reach the masses.
  7. Give your time to local charities and share your story on the web, encourage others in your area to be benevolent and watch traffic climb
  8. It’s OK to be wrong. In fact being wrong is completely amazing, I’ve learnt more from being wrong than I ever managed to learn in school
  9. Take the time to be interesting in your marketing and on your website, people will not follow or subscribe to you if you’re dull.
  10. The most successful websites in the world are free but they make millions. Learn to master advertising venues and you’ll be rich forever.
  11. Stop trying to build websites for Google, start trying to build websites for people who want to open their wallets to you, it’s common sense
  12. Websites need to be kept fresh and updated, don’t just add a blog to your website instead blog as a way of communicating with your customers
  13. My father always told me to measure twice, cut once. Avoid the most obvious mistakes but taking some time and thinking before you jump. 
  14. Help people keep in touch with you by adding a link to your Twitter, Facebook page, RSS and email subscriptions on every page of your site
  15. If you can learn what motivates people and learn how to take away the pain they feel you’ll no longer need to market to them to sell to them
  16. Find out who the power players in your industry are and spend time watching everything they do online. when you get it, do it too.
  17. Don’t try to win a web popularity contest, unless you have Megan Fox’s body, the charm of Steve Jobs and Bill Gates money,  you’ll lose.
  18. Don’t just subscribe to marketing blogs that you believe in, there is more than right answer on the web, learn to follow many paths
  19. Develop a realistic series of goals and work very hard to reach them. If you don’t see the results you hoped for, reevaluate and try harder
  20. Share in your marketing success by helping others build their businesses. Linking to great content is the best way to build your own.
  21. Educate your consumer and use the power of social media make your client base smarter, so that they understand the value of your business
  22. A website is a work in progress, you don’t have to wait until its perfect to launch a new website you just have to know that it will grow
  23. Share as much with the world as you possibly can and ask for nothing in return, what starts as a  visit often turns into a lifelong client.
  24. Be honest in everything you do online. The web has a long memory so remember the best way to not get caught being underhanded is to not be
  25. Don’t hire people who tell you they’re good on the web, hire people who are proven on the web … otherwise you’re investing in failures.

Now I have to admit that the inspiration for today’s post came from an absolutely wonderful post called 65 Bite-Sized Web Marketing Tips by Adam Singer and he deserves a lot of credit for my basic philosophy around here. Adam’s linked to a lot of brilliant articles and some that I couldn’t have gotten started with include:

I’ve lost 90% of my website traffic in the past week!

There’s a great plugin for WordPress called WordPress Stats which measures website traffic for sites running WordPress, it’s a free download and quite possibly one of the best plugins for the popular blogging platform but it’s far from perfect so how do you avoid a panic in the boardroom? Easy, have a backup plan.

webstats 300x161 Ive lost 90% of my website traffic in the past week! imageWordPress Stats

The WordPress system is a fantastic platform and WordPress Stats is a strong, robust, professional tool for measuring website traffic and search engine results although I have to admit that I’ve found it a little unreliable at times, so when I began to see a crippling loss of traffic this week I didn’t panic.

The first thing I did was took a look at my comment counts over the past few days compared to my traffic report, considering WP Stats showed a 90% drop in traffic you would expect an equal decrease in the number of people posting to my blog but in fact there was a 20% increase over previous weeks so … it was time to investigate.

Google Analytics

In addition to running WP Stats, I also run Google Analyics, a free robust tool provided by Google for Web Masters to track statistical changes in their website. I’m a strong believer in the measure twice, cut once philosophy and when I build websites I take double checking things very seriously. My friend Mike’s got a great expression for it, he’s an old school accountant type and he often tells me that he’s a belt and suspenders man, implying that keeping your pants up is important enough that he’d rather be extra safe than extra sorry. Taking a look at my Google statistics, although not precisely for the same time period (Google reports with a one day delay compared to WordPress Stats) the graph shows no noticeable decline for the past few days.

google stats Ive lost 90% of my website traffic in the past week! imageBoth Google Analytics and WP Stats rely on something called JavaScript to load external scripts which are hosted on a third party web server, basically you’re at the mercy of somebody else’s computer for your data which means that errors are bound to happen. To ensure you’re capable of reporting accurate statists you need to be able to confirm your traffic stats, simply picking the best of the two reports isn’t appropriate (unfortunately) so before I can get too excited about not experiencing a traffic loss, I need to confirm my data.

Google AdSense

The Google AdSense server tracks ad impressions on my website, it’s used to help calculate my earnings but also helps me verify statistics when there is an error so by logging into the Google AdSense server I can get a rough idea of how many page loads I’ve received on a given day or over time. Upon reviewing my advertising impressions over this period of time, I learnt that I server 1,100% more ads than WP-Stats reported as visits. Obviously there was a glitch of some sort, which I can now report to dozens of clients whom I manage web properties for, to ensure they are aware of the error.

Webalizer

web stats from server Ive lost 90% of my website traffic in the past week! imageWhile not everybody runs AdSense, and those statistics are only for page loads with ads (and sometimes multiple ads per page), most web site servers also have a free utility called Webalizer built in.

Webalizer is ‘an old school’ statistics package which looks at the physical data logs of a web hosting account and generates data based on those numbers, as a final confirmation of the WP-Stats hiccup, I also take a quick look at the graphics my web server can feed me to confirm the validity of the data before I react to the data presented in any single statistics package.

Conclusion

While WP-Stats is a great tool for providing relatively fast data for analysis of your WordPress website, business owners should ensure they have invested the time and training in Google Analytics and a second backup package to ensure the data they’re reviewing is accurate.

Web Jobs and What People Really Do

These days I spend a lot of time looking at job postings around the Internet, it’s a tough place to be especially since most recruiters have no idea what web people do and those who are aware of the industry are often completely unaware of the ridiculous nature of their requests. The other day I saw a posting on Monster for:

a Senior Web Developer with 6+ years Adobe Flex experience and a working knowledge of Word, office printers and networks.

First … Flex was only invented in 2004. Second, it’s a specialty … Flex experts are like dessert chefs, asking them to be good at washing dishes in addition to making authentic French meringues will not get you qualified candidates, it will get you dish washers. Here’s a quick look at what I believe are accurate descriptions of jobs in my industry:

Web Designers

A web designer is a pixel pusher, they use Adobe Photoshop or similar tools to create Graphical User Interfaces to be converted to Hypertext Markup Language. Ideal web designers sway to one of two sub specialties, they are either functionally capable Usability Specialists or entry level Web Developers in addition to being a designer. Web Designers are artists, akin to Graphic Designers and photographers and rarely have a university degree, though most go to college.

Multimedia Specialists

There are sadly, dozens of areas of Specialists in the Web field from those who specialize in Flash or Flex to QuickTime, Shockwave, 3D artists and those who work in the video or audio production fields. Often these Specialists will have backgrounds in design as well as their media specialization. Few in the industry have degrees, and only a handful have college diplomas since the work is profitable from an early age.

Web Developers

A web developer programs websites using the Hypertext Markup Language to convert a designer’s artwork into a language compatible with web browser technology. They are also capable of programming the interactivity of a website using PHP or ASP based languages, JavaScript or other languages. Web Developers are coders, similar in nature to C++ or Java computer programmers. 

Usability Specialists

The web is a marketing platform, the job of a Usability Specialist is to ensure the average user can successfully navigate a website and achieve the business objective, regardless of what the object may be. Often the Usability Specialist is also the Project Manager and has an obsessive nature geared towards Quality Control and meeting objectives.

 

Web Publishers

 

A Web Publisher is a data entry person, they’re job is to convert information from print or electronic form into web based content following strict document structure guidelines. After the designer and developer have put together the skeleton of a website, the Web Publisher works with Copyrighters and the Marketing team to ensure all content is placed in the right places before launching a website.

SEO Specialists

Unique to the Web, an SEO Specialist is an Organic Marketing professional who’s sole purpose is to increase the traffic rate of a web property through non paid advertising means. Often the SEO Specialist will also manage online advertising programs, purchasing and real world marketing but his/her real goal is to broaden the success of a website without paid placement.  

Web Managers

The Web Manager is the business brains of a website. They’re job is to manage timelines, budgets, analyze Analytics and convert web traffic to measurable business. In many smaller organizations they’re also Web Generalists capable of lending a hand in all other areas of the puzzle, those who have mastered multiple ares of expertise are often called Web Masters. This is a tough job, it involves managing the egos of artists and the surly nature of programmers while meeting tough deadlines.

Network Administrators

I like to call NA’s the Backend Boys but for some reason they don’t like that title. A Network Administrator is a specialist which every Web person needs, they don’t get a lot of glory and they’re often (rightfully so) the first to get blamed with things go wrong but a Network Administrator’s job is to run the hardware (physical computers) the Web teams software (the website) operates on. They spend long hours ensuring email, servers, data streams and corporate software work.

Director of Technology

These days, our companies have become technology saturated. The role of a Director of Technology is to understand the business objectives of the organization and utilize cost savings methodologies to deliver the best computer solutions possible. Simply put, they’re job is to always do more with less while ensuring the best people are capable of delivering timely solutions and the rest of the organization sees technology as a friendly resource, not an aggravation.

Chief Technology Officer

The CTO title always interests me, there’re rarely a Vice President of Technology in an organization so I’m not sure if the title is a silent salute to Star Trek. The job of the CTO is two fold, first they have to keep the technology of a whole organization flowing smoothly and they also have to plan for future technologies by knowing where the company needs to be down the road. Their job in short is to lead the whole technology team for the management team and to solve the problems of the business through new, innovated methods.

If I could save you $125,000 what would you pay me?

My uncle used to run a business where he helped cities save money by making their parks more efficient. He was a landscape architect and helped plan better parks for the city in return for a percentage of what he would save the city in park upkeep over a few seasons.

What if I could give you a single piece of advice right now that would save your small company $125,000 or more? What if in the next 200 words, you gleaned the knowledge of how to save a company of 100 people as much money as  a nice house?

Better yet, what if my plan cost you little to nothing up front and you could implement it in an afternoon? Heck, what if I implemented it for you? You wouldn’t even have to lift a finger beyond a couple emails.

Just like my uncle, I’ve figured out a way to save organizations a ton of money and I’m willing to tell you exactly how to do it, if you want to reward me for saving you the money, you’re welcome to do it.

How much money can you save?

  • 25 employees – $10savings If I could save you $125,000 what would you pay me? image8,716
  • 50 employees – $111,857
  • 100 employees - $118,225
  • 250 employees - $138,003
  • 500 employees - $173,222
  • 1,000 employees - $252,116


Now that’s a lot of money right? That’s how much money you can save over a three year period simply be switching your email provider from a Microsoft Exchange server to a hosted solution with Google. You don’t have to believe me, you can see the savings for yourself (although they don’t include the cool graph).

So now you must be asking yourself what the catch is right? I haven’t found one. I’ve been using Google’s email hosting services for a couple of years now, the SPAM protection is so good that I openly publish my email all over my website (info@thisismyurl.com) and I have to deal with at most a dozen junk mail’s a week (notice that I don’t say “unwanted mail” … my mother has the address). I can access my email from anywhere, on any computer at any time and I never have to worry about my email box filling up.

The email service lets me use my own domain name (@thisismyurl.com), I can share an Outlook style calendar, common email directory and documents with others in my domain. I have a free Voice Over IP for making telephone calls directly off my computer and an instant messenger to talk to other domain users … all for free since my business is so small. 

Actually, to be honest that service list is just the tip of the iceberg. Google Apps lets me use (and share) a free online spreadsheet program, word processor and slideshow tool with other users or email it and open the results in any web browser.

Microsoft Presentation
Creative Commons License photo credit: Photo Mojo

It’s secure, connects to my iPhone  or a Blackberry, offers IMAP or POP3 connectivity, lets me send email through an SMTP protocol. I can schedule a meeting, check my calendar or connect to other calendars in my work group … while saving thousands of dollars, servers, software and headaches trying to get MS Exchange to work properly. Did I mention there’s no training required and no seminars for your IT team to jet off to?

So what are your IT guys going to say?

They’re going to tell you that Google Apps isn’t secure enough to use but Marc Benioff – Chairman and CEO of SalesForce.com believes it is, ”With Google Apps, everybody is running the same copy because it all comes from a central server. That’s a more secure and a more powerful way to run your business.”.

They’re going to tell you that it’s too complicated but GE’s Chief Technology Officer Gregory Simpson has lent his support to Google saying “GE is evaluating Google Apps for the easy access it provides to a suite of web applications, and the way they help people work together. Google has a natural advantage understanding how people interact online.”

They’ll tell you that you can’t run a serious company with it but Douglas Merrill, Google’s CIO and VP has this to say “We wanted to demonstrate that we believe so strongly in this product that we run our own company on it. Internal use of Google Apps should validate any requirements that Google makes for business users. In addition, it will improve the product for customers of all sizes, since any features added by Google’s engineers will benefit all users”.

More secure.

Simpler.

Serious.

In the end, you can save hundreds of thousands of dollars, save countless headaches, make your email more secure, easier to use and available globally  … while you free up valuable IT resources to focus on the core business model by taking email out of the hands of an overworked IT team and hosting it with the worlds leading expert, for less it’s a win win in any business model. 

My consulting fee

I figure it took you about 20 minutes at most to read through this posting, assuming you checked your own companies numbers over at Google, using my uncles system I should be collecting 25% of what I just saved you so if you’d like to send me a payment, I’ll be happy to help your IT team save you money both now and in the future.

Five Articles by Matt Cutts You Should Read

For those of you who don’t know who Matt Cutts is, here’s a snippet from his Wikipedia bio:

Matt Cutts works for the Search Quality group in Google, specializing in search engine optimization issues.He is well known in the SEO community for enforcing the Google Webmaster Guidelines and cracking down on link spam. Cutts also advised the public on how to get better website visibility in Google

Simply put, he’s a guy that knows exactly what he’s talking about when it comes to Google and if he doesn’t know it … he knows the people to ask.  There’s a lot of great stuff on his website but there are a few articles that I think anybody who wants to have a successful website should read:

Google Bombs

By the very nature of what Google is and how it works, it’s possible to overwhelm the search engine giant to force it to assume a website is about something other than what it is. Obviously, this isn’t a good thing and Google works hard to avoid the dreaded Google Bomb. Matt talks about the Algorithm to reduce Googlebomb impact

Halloween Fun

So we all know that Google changes it’s logo for special occasions but just to remind us all that Google isn’t a faceless group of robots, take a look at how  Google protects itself from zombies. I point a lot of my clients to this one when they start talking about black hat SEO tactics because I think it’s really important to remember that Google is a robot but it’s also a company with hard working people who take pride in their work.

Junk Email

Some of you have asked me why I have my email address on the footer of every page around her, well it’s simple … people like to email me. Oddly I don’t get a lot of SPAM and I put that down to Gmail but Matt has some other ideas for those who are caught in SPAM hell. and some cool tips on Gmail.

Impressive Stats

One of the things that I like about reading Matt’s blog is that he reminds me how small my website is and how popular I could become if I keep working at it. When I went to my job interview for Corel, I told them that I would take the job but only if I could use Adobe software. To be honest, I expected them to turn me down but I was surprised to find out the whole design team at Corel uses Adobe products. I like that Matt is an all powerful Googleneer (I just made that up) and that he uses the tools his company creates