Posts Tagged ‘Marketing Advice’

Packaging for Success

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Have you ever judged a book by its cover? Actually I guess a better way to ask that question is, have you ever not judged a book by its cover? Of course not, how things look are important to us and as consumers we’re always looking for more than the product inside the container, we’re also looking for the packaging … it’s a little like wrapping paper at Christmas, we want to feel spoiled when we buy it.

Packaging isn’t limited to a grocery store (although it is a perfect example of packaging), we also judge the quality of a product based on its packaging at trade shows and industrial equipment, taking the time to put a little bit of trim work and paint on an old house almost always increases its value in the marketplace so why then, do so many people forget to properly package their own products?

Tropicana’s branding gamble
Packaging is such a funny thing that  we often don’t even notice how powerful it is but take the below example of what happened when Tropicana Orange Juice changed the packaging for its iconic orange juice from the traditional design on the left (with a great big orange) to a more upscale, generic style on the right.

The result (beyond a ton of media attention) was a consumer rebellion at the cash register, designers seem to like the new design but consumers hated it. The result? The company switched back to their original design. More importantly it helps designers and marketing people remember that packaging, whether it be retail or commercial is critical to the success of a product.

tropicana-packaging

Selling Your Business – Why not to Network

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Read every book on marketing written since the 1960's and they'll tell you to work a room and hope for sales. Here's why they're all wrong.

We’re Getting There!

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Thanks for visiting Regent Software, we’re pretty busy working on the new design and layout for the website but for now you can download a couple of our plugins and a cargo calculator for EVE while we wrap up the finishing touches.

Regent Software is the brain child of Christopher Ross, a Fredericton website designer, online marketing junkie and software developer with a split personality. When he’s not busy creating awesome logos and websites, he’s building software tools for marking companies, custom database solutions and helping businesses market themselves on the internet.

The new design will be ready for Regent Software over the next few weeks but in the mean time, the website is here so our software is available for download.

How can I make a profit?

This article is going to deviate a little from my normal posts because I’m not going to just focus on the web but instead give small business owners a few simple pieces of advice that can help you run a sucessful business both online and in a traditional setting.

What is profit?

First, let’s establish that the goal of every business should be to make money but more importantly, it’s to make a profit and the most proft possible over the life of the business.

If we accept this to be true, then we need to stop and take a deep breath because we need to seperate profit from sales because the amount we sell isn’t actually a reflection of our total profit, in fact a company with high sales can actually be losing money!

Let’s take a look at this in a practical example, of somebody hiring a web designer to help them build a website. In this example let’s say that the website will cost $10,000 to build (it’s a pretty fancy website) plus $10,000 in marketing to successfully launch it. From my experience many people would assume the cost of the website is $20,000 but in reality there is the cost of operating the website and continued marketing so let’s add another $2,000 per month to the website cost plus $1,000 for somebody to look after it each month. In total, our website has a cost of $56,000 for the first year of operation and $36,000 each year after.

N0w, let’s assume that on our website we’re selling something. This could be a monthly membership, physical product which need to be mailed or electronic downloads. Regardless of what type of product you’re selling, there will be costs associated with processing credit cards and delivering the product. In our example, let’s assume we’re selling an item that costs us $10 per unit (each time we sell) and we’re selling that item for $30. At first glance, you may assume that you’re earning $20 per unit but in fact, you’re not since you have to account for your total fixed costs as well. The following chart shows the actual costs per item, assuming the business only operates for one year.

totalcosts1 How can I make a profit? image

As you can see, you’re actually loosing money for the first 1,750 items sold and only making profit above that point. What that means in real world terms is that while you may have collected $52,500 in income from your new online business you spent $56,000 to build and maintain the website plus $17,500 to sell 1,750 products which means you are still short $3,500 which we call a loss.

To calculate the actual break even point for your online business we need to use a fancy math formula, it looks like this:

Revenue(x) = Cost(x)

Actually, that’s not fancy at all. It’s pretty simple really, so let’s expand it to show the break down.

Revenue(x) = Units Sold x Price

Cost(x) = (Variable Costs(x)) + Fixed Costs

So our final math equation (don’t be scared, it’s actually much easier than it looks) is:

Price(x) = (Variable Costs(x)) + Fixed Costs

We know that our Fixed Costs are $56,000 and our Variable Costs are $10 and that our Price is $30 so we can replace those in the equation:

30x = 10x + 56000

Math is awesome, so I know that I can move the 10x to the right side of the = sign as long as I subtract it. This works because if I said 30 “apples” are worth 10 “apples” plus 56000, I could cancel the 10 “apples” from either side, which would result in:

20x = 56000

Now, if I divide both sides by 20 I convert my x (which is the unknown we’re searching for) into a 1 and 56,000 becomes my required units.

x = 2800

So, in order to break even at our business (that is, to have our total sales be equal to our total costs) we need to sell 2,800 units of our product assuming that our fixed costs are $56,000 and our variable costs are $10 per item on a $30 sale.

Expanding the model over two years

In the first example, the fixed cost of your business startup was assumed to be fully utilized in the first year of your business, but realistically a website could last longer so if we want to spread the cost of that website over two years.

To do this, we need to remember that the fixed cost of the website is $15,000 to start plus $3,000 per month. This means that in year one, the cost to run the website is $56,000 and in year two it is $36,000. The total fixed costs to run the website for two years is $92,000 so let’s take a look at the chart with those numbers.

totalcosts 2 How can I make a profit? image

Now, we can use the equation from before to calculate our break even point.

R(x) = C(x)
30(x) = 10(x) + 92000

20(x) = 92000
x = 4600

So, in order to break even (not profit!) you will need to sell 4,600 units at $30, with a cost of $10 per unit and $92,000 in fixed costs over two years.

Charging More

If you would like to charge more, simply change the value of R(x). So if you’d prefer to charge $35 per unit:

R(x) = C(x)
35(x) = 10(x) + 92000
25(x) = 92000
x = 3680

If you find a cheaper supplier and still want to charge $35:

R(x) = C(x)
35(x) = 5(x) + 92000
30(x) = 92000
x = 3666.66

Using this basic formula, any business can quickly calculate what it takes to make a profit buy simply determing the value of x (the number of units you must sell to break even) and adding 1.

What’s new in AdSense?

There’s a great little piece about Google testing new multiple AdSense units (Multiple RSS Feed Adsense Units, Link Ads in Google Reader), I always think it’s important for Web Masters to keep up on this type of news, even if it’s not directly related to the company as most companies rely on their web people for not just technical but also online marketing support. There are 10 great AdSense tips (and some more basic tips) for people just starting out, of course there is also a new post at thingsidoformoney.com that’s worth reading.

Greg Badros has joined Facebook, he’s the crazy cat that build AdSense in the first place so this could spell some significant changes for the Facebook ad system. There’s a nice write-up on alternatives to the AdSense system as well as well as a good summary article on using AdSense.

With much sadness, I must deactivate LinkLove

For those of you who don’t know about LinkLove, it’s a wonderful plugin for WordPress by  Andrew Timberlake which automatically disables the nofollow attribute in links for people who’ve left at least ten links. I absolutely love the plugin and strongly believe in rewarding positive contributions to my blog but recently I’ve decided to deactivate the tool for a number of reasons.

First, I’m getting slammed with keyword spammers. These are people who constantly post comments using names like “Car Sales” and “Dog Treats” in hopes of generating back links from my website to theirs. In theory I don’t really mind but this week it’s become a significant issue so I’ve elected to deactivate the plugin for a while to see if it helps calm the keyword spam a little.

My second reason for deactivating the plugin is that I’m getting ready to make a few significant changes around the site. A lot of you may have noticed that my blog’s changed looks significantly over the past several months. This wasn’t an accident, I’ve been trying different design elements and marketing combinations to determine what designs and content works best for me. After a long period of experimentation, I’ve finally determined what I need from thisismyurl.com and so I’ve started programming a new theme in earnest to help build a better online presence.

What does nofollow mean?

When a person creates a link from one website to another, it’s voting for the second site and telling Google that site A believes site B to be of equal or greater value to the web. That’s great for people like me who post links to other websites because it helps Google know which websites I have faith in but the problem comes in that when people post comments on websites, they can promote their own content regardless of how I feel about it.  That’s where the nofollow tag comes in. In effect, it tells Google that while I’m willing to link to the other site I don’t want to ‘vote’ for it.

The process of voting for a website gets more complicated when you take PageRank into account. Effectively, when I ‘vote’ for a website, I’m telling Google that I trust the website enough that I’m willing to stake my reputation (my PageRank) on the content of their website and that Google should transfer part of my reputation to them. Again, this is wonderful for websites that I truly support and read but not good at all for websites that I don’t actually read or support (such as those people who keyword bomb my site).

Is my website now only nofollow?

Not at all, in fact I believe my decision to turn off the fantastic LinkLove plugin will be beneficial to all my regular readers because it’ll cut down on spam comments but more importantly it’ll give me the time I need to start really focusing on helping others build their online reputations by reviewing and promoting websites I love to read.

If you’d still like a free, nofollow dofollow quality link from thisismyurl.com to your website there are a few easy ways to earn it:

  1. Invite me to be a guest writer on your website. Boy do I love writing and this can be a win-win for you! With the new design almost finished, I’ve included a special area for posting links to articles I’ve written around the web. These are prime, dofollow quality links that will be used to help promote websites I love to work with.
  2. Offer to be a guest writer on my website. I know it might not always seem like it but I do appreciate that I don’t know everything, so why not help me out? Contribute an article to the website and earn a strong link back to your site.
  3. Send me a Pingback by posting a link to my content on your website. Next time you’re writing an article, why not take a look to see if there’s anything here on thisismyurl.com that you could use to support your article? Pingbacks happen when your blog posts a story with a link to a story on my website and will always appear nofollow free.
  4. Sponsor the site by placing a 125×125px banner on the site, it’s a great way to help show your support as well as increase links back to your website.
  5. Do something amazing on your website and tell me about it on Twitter. When I retweet it’ll appear here on the site as well as travel out to over 1,000 followers.

What Is Your Marketing Face?

As I have started to look into social networking again, I came to think about the importance of setting up a good profile. There are lots of good tips and pointers out there on how you should promote yourself and what you should never put in your network profile(s). You can see a good example here on WritersCorner:
Setting Up A Marketing Profile

So as I am setting up my profile, I think about what to put in the “tell us about yourself” field. And it hits me: I choose what to write. What I want people to know and what not to know about me. I surely will leave out some things about myself.

“Leaving out some specific things about myself in my profile”. Does that make me a liar?

The truth is that we are all multifaceted creatures.  None of us is never 100% of what other people perceive us to be.  We have many sides and many “faces”, strong and weak sides.  Most of what we put out there when marketing ourselves is pretty one sided – we show the face we believe will be most accepted, the most trust worthy. The side of us that shows us a business people. This isn’t really lying, just holding back some of the truth. We simple just show one consistent side of ourselves.

But what about the “rest of us”?  What about the other faces we carry? The ones that most of the public doesn’t know about, embraces or sees?  Should this side be kept hidden and undiscovered, or could it be brought into the conversation? If I should choose to show of another side of me, would I have to find a different voice, or brand? And surely I risk the connections to my fellow networkers and all the contacts I’ve build up with the face they know, trust and feel comfortable with.

I think we all trust people we feel are genuine and honest. But do we really know these persons? There must be a way for all of us to show our true selves, without risking what we have already built, and all the contacts we have made. So tell me the truth here:  Do you have a marketing face?

10 simple ways to say thanks to a blogger you enjoy reading

When I was working at Yorkville University I met a fellow IT manager named Glen who shared a theory about technology people. If I remember this correctly, his former manager once told him that IT people needed money, toys or interesting projects to keep them motivated. Most of the time people assumed it was money but to people in the technology field, money wasn’t the most important thing.

I feel that way about making money online here at thisismyurl.com, which is why I don’t believe asking for donations is the right way to go when it comes from receiving support from people who read my blog. In fact, I’m going to go out on a limb and say that I think most bloggers feel that way. So how can you say thanks to somebody for a blog post you’ve really enjoyed? Here’s a few ways that I can think of off the top of my head:

Support their sponsors

One of the easiest ways to say thanks for a job well done is to simply take a couple seconds and look at who’s buying ads on your favorite blogs and if there’s something being marketing which interests you, click through to check it out. The act of clicking an affiliate link doesn’t put money in your bloggers pocket but it does reinforce with the affiliate company that the blog has pushed traffic to their website and this act alone is valuable to both the blogger and the advertiser.

Support their commenters

One of my favorite ways to support a blog is to read their comments and click through to supportive, helpful commentators. Again, this doesn’t make the blog owner any money but what it does do is prove to the person who left the comment that the time they spent leaving a comment was well received. I get to learn a lot from a lot of great bloggers this way but it also helps encourage people to leave helpful comments which is the best way to support a blog.

Tweet about them

People blog for a number of reasons but regardless of why a blogger takes the time to write posts on the web, telling your followers on Twitter is a great way to help encourage them to continue writing great comments. You can also Digg them or list them on Stumble Upon if you’ve really enjoyed their content.

By ads on their website

A lot of bloggers sell ads on the side of their sites, why not help them out by promoting your own products and services?

Post a link to their story on another website

If you enjoy reading something on one blog and think it could help support and article on another, why not take a few minutes and share the link there? I often post supportive, helpful links in the comments of a blog to help the owner know about other great blogs. It helps both blogs become stronger, better and more co-operative!

Send money

If there’s no other way for you to say thanks, sending the blogger a couple dollars to help keep them infused with coffee is always nice. 

Support their plugins and themes

If your favorite blogger writes plugins or themes for something like WordPress, take a few minutes and download it, comment on it or rate it on the public directories. A lot of bloggers get significant portions of their traffic directly from these directories and your supporting their plugins helps build visitors to their websites.

Leave comments

I can never stress enough how much a great comment encourages a blog owner. If you’ve taken the time to read a blog post and found it helpful, spending just a couple seconds to leave a thank you note and encourage the blogger to continue writing is a great way to say thanks. If you can add to the conversation, correct a glitch or improve the bloggers understanding of the subject matter … all the better!

Post a link to their blog

The holy grail of compliments to a blogger? Posting a link to their content! If you run a website of your own and find something a blogger has written to be helpful, post a link and tell your visitors why you liked what you read. It’s amazing how much this helps a blogger build a bigger audience and how easy it is to do.

How to lose Twitter followers quickly

how to lose twitter followers How to lose Twitter followers quickly imageOK so as most of you know, I’m no Twitter expert. In fact, I’m completely useless when it comes to Twitter but I have figured out a few things in the past couple weeks and here’s the big one that I’m going to share with you … if you want to lose followers quickly, spam them.

Don’t get me wrong, I have no issue with people making money online and promoting their businesses but you have to do it in moderation.

Take for example Canadian Affair (@CanadianAffair), pictured to the right. They’re an airline which flies directly from my little city of Fredericton New Brunswick to London and they do it really cheap, so I decided to start following them on Twitter but since following them all I ever get from them are sales pitches. Sure I signed up for them and they’re sending me something but not what I was hoping for, luckily Twitter lets me stop following them pretty easily as well.

So what would I recommend a company like this promote on Twitter to keep me happy and make money using Twitter? Actually it’s pretty simple, what I was hoping for was:

  • last minute seat sale information, they could have even gone a step further and let me follow just my local airport
  • flight tracking details
  • special offers
  • tourism information about destinations they visit

In short, the problem with following Canadian Affairs is that like many businesses they misunderstood the most basic element of online marketing, it’s about me … not them.

21 Reasons why you don’t need Analytics and some other cool finds.

I came across this great piece 21 Reasons Why You Do NOT Need Web Analytics at webanalyticsworld.net after reading Jordan’s You Don’t Need Web Analytics piece over at marketingpilgrim.com, I won’t bore you with the details here but both articles are worth a quick look and certainly true.

Anna Linnea, who inspired my article 10 of the Sexiest Web Headers on the Planet went and changed her header but that’s OK because it’s still pretty cool and she wrote a very cool technical piece on WordPress comments and PHP that I think is well worth the read. Chris Bavota also has a new piece called A New Comment Editor.

Blog Oh Blog has a new contest (WordPress Theme Design Contest – Win $300) and Dosh Dosh has a really cool piece on Twitter Marketing: Why You Don’t Need to Mass Follow Users, which goes back to one of my earlier problems with Twitter and why I don’t get Twitter.

OK, I’m off to YouTube for the rest of the day but let me know if there are any really cool sites you think I should check out.

How to get backlinks

First, let me tell you what a backlink is … it’s a link from a website to your website, that’s it. Pretty technical right? The link serves a few purposes:

  1. It provides Google with the ability to find you on the Internet by allowing it to follow preexisting websites to yours.
  2. It allows Google to assign a PageRank to your website based on who else is willing to link to you.
  3. It allows people to find you by following hyperlinks from one website to another.

So a backlink is a link from one website to another which drives traffic and increases the value of the second (target) website.

Backlinks to Avoid

The old marketing adage is that all publicity is good publicity but in the case of backlinks, that’s not entirely true. There are some type of backlinks which serve either no purpose or end up damaging your websites reputation. For example:

  1. Paid Links. It’s possible to pay companies to link to you and usually it’s pretty cheap to do so but it’s proven to be fatal for websites. Major search engines such as Google look very poorly on websites which provide this service or try to benefit from it. Here are two great blog posts written to help you understand how Google punishes people for paid links:
  2. Link Farms. A link farm is a series of websites all linking to each other with the hopes of transferring PageRank between themselves. Self contained ecosystems, be it economies or websites are bound to fail. Google is a very, very smart company with some exceedingly talents minds at work … in my opinion using the computer power of the big G would make detecting Link Farms fairly easy and they’ve made no secret about punishing offenders.

What are good backlinks?

The best, and strongest links to generate between websites are the honest ones. I don’t know if I’ve made that clear enough throughout my website so I’ll restate it. The best backlinks to generate are the ones which are completely and without fail genuine. I give Google (and other search engines) a lot of credit for being run by pretty smart people for a reason, they won’t hire me … so when people ask me about SEO services, I generally tell them the same things:

  1. Write quality content.
  2. Promote quality content.
  3. Support quality content.
  4. Contribute to the Internet.

In real world terms, it’s fairly easy to do all three of these.

1. Write Quality Content

I write a half dozen posts a week that get published but about another two dozen get started and never finished. Writing for my blog is a 20 hour a week job, it’s how I relax and practice my writing skills. To be honest, I don’t think I’ve a very good writer but it gives me a chance to improve by receiving feedback from much better writers.

2. Promote quality content

When I write good content I try to include a few links to other better content as well, so my readers can find out where I received my information, sort of like a bibliography. This serves two purposes:

  1. It provides you, the reader with the ability to follow those links and learn more about the subject being covered and;
  2. It provides the original authors with credit for providing great content

Strangely there’s a third, link building reason for website owners to credit others in our writings. When I include a link to another article in my post, my website (powered by WordPress) automatically sends a message to the other authors website informing them that I’ve cited their article in mine. This PingBack is an automated notification system designed to help blog authors communicate and one startling benefit is that many blog owners will in turn link back to your original article (if it’s valuable), creating a free backlink to your website.

3. Support quality content

Every morning I fetch articles from 700 different quality news sources and skim through the headlines to find at least a dozen articles which will help me or my clients be more successful on the web, then I read the articles and if I have anything valuable to contribute to the article I add a comment for the blog author to consider adding.

Blog comments (such as what you will find at the bottom of this article) are powerful marketing tools. Every day I comment on two or three articles and I try to make those comments as relevant and useful as possible, this drives endless traffic to my website as clicks (in fact, more than purchased advertising) but it also tells major search engines that my content is valuable and my contributions are respected by the website author.

4. Contribute to the Internet

Possibly the easiest way to build massive backlinks in a short period of time … contribute something useful to the Internet. It doesn’t have to be Earth shattering, my article Creating a Splash Screen in Torque Game Builder generates five unique page visits per day because it’s helpful and free. I have backlinks located in key locations throughout the Internet for this article but more importantly? It’s useful. Take the time to write quality how-to articles, build a plugin for your favorite software or make an animation that puts a smile on your face, contribute to the Internet in a useful manner and you’ll build significant traffic.

Conclusions

Building quality links from other websites will take time, it’s would be faster and easier to cheat but the people you’re trying to cheat are very clever and very dedicated to catching you. I once heard a comment by a visiting police officer to a grade six class, he said that criminals by-and-large forgot one simple fact … being a criminal was hard work, one minor mistake could get you caught and the police had a lot of very smart people dedicated to catching criminals. I think that’s very true for black hat SEO as well, tricking Google is easy … but getting caught is also very easy and in the end if you want to benefit from the services they offer, the best way to build a strong online business is to be honest, support the community and build a better web for all mankind.

When is the best time to launch a website?

There’s an old Chinese saying that I like to paraphrase, the best time to plant an apple tree is ten years ago, the second best time is today. To me, that saying holds true not only for the apple trees I grew up with but also with the websites I help people’s businesses grow with.

On a purely technical note, the longer your website is online and the longer that search engine companies know about your site, the more trust they have in your website. That’s a huge piece of the Search Engine Optimization (SEO) game accomplished right off the bat, so taking the time to launch your website sooner rather than later will help build your sites ranks and ensure you place higher in Search Engine Result Pages (SERP’s).

From a marketing standpoint, there’s simply no reason to not have a website these days. In a post last fall, I talk about how to build a website for less than $100.  The purpose of the article was to demonstrate that it’s possible for any business or community organization, regardless of size to launch a quality website for less than $100. In truth, if you take out the cost of hosting the website (which I would gladly donate to any registered charity organization) the actual cost to start a great website is only about $10 a year, which reflects the cost of registering a domain name.

mow logo When is the best time to launch a website? imageSome of you may remember over the Christmas holidays I offered to donate my time to local charities in return for links to my website, well the campaign was a great success and the local chapter of the Fredericton Meals on Wheels is benefiting from all your kindness with over 40 hours of consulting and a full website redesign. I build the original website over five years ago and it’s interesting to look back at both the design (simplistic) and the content management tool I implemented at the time to see how much things have changed. The important lesson to learn from the Meals on Wheels website? Even though the site wasn’t my best work, the site served a strong purpose for the past few years and will help add to a positive SEO plan as we move forward.

So, to answer my earlier question … the best time to launch a website? Today.

SEO Companies & Services

Photo Credit:  Danard VincenteOn my blog I talk about search engine optimization a lot. In fact, many might assume that I believe myself to be an expert on the subject but in truth, I’m just very lucky and hard working when it comes to making my website rank well. There are companies which specialize in Search Engine Optimization services who spend all their time trying to get your website ranked higher.

SEO firms will use a number of methods to increase your online exposure, many are things that you should be doing yourself to get more website traffic but something it’s faster and better to hire the experts. Remember to talk to your SEO firm and establish a clear goal for what you want to accomplish, there’s a funny story somewhere on my site about my time at Corel when our Web Marketing guru insisted we needed 100,000 visitors a day. I corrected her saying that we need 1,000 prospective customers per day. There’s a big difference and you need to be firm with your SEO team to let them know that.

Before you hire a Search Engine Optimization company, take a few moments and learn about their practices, techniques and what they’re reallying going to do for your company. Remember, Google isn’t just a giant robot (although their robots are) it’s a company with the motto do no evil. Keep that very simple line in mind when hiring an SEO firm, do no evil.

Top 10 Web Site Mistakes That Businesses Make

Many small businesses fail to take advantage of the great, low cost marketing opportunities found on the web and make costly mistakes which can be easily avoided.

Where are you?

I don’t get it but a lot of small businesses think hiding their contact information is a good idea. I could get into why your contact information on every page is good for localized search engines, or how it could help regional linking but you know what? It’s simply common sense for a business to want prospects to be able to find them. If you’re a public facing business (retail, restaurant etc) your address should be on every page, it’s that simple. Other companies need an easy to find link, clearly labeled to a contact page.

What do you do?

Honestly, I’m a web designer and half the time I can’t figure out what companies do based on their website. Does your website over think the process? Most do. If you’re a restaurant, post a menu. If you’re an inn, show me your rooms. Post your product or service in the easiest, clearest way possible.

No Images

The only thing worse than a website without contact details? A boring, stale, dull one with lots of text. Pictures say a thousand words right? Well, stop typing so much and buy a $100 camera. Take pictures of your products and people, let me see your lobby, reception area, board room and then I’ll feel better about spending money with you.

Your Company is Run By Robots

Web site are not about technology, stop worrying about fonts and colors. Let me see your people, this goes back to the picture issue above but honestly, it’s worth a second point. Who’s won awards this month? New hires? Experienced professional? Let me know! By the way, having a video on your website is brilliant, people love videos.

Fire and Forget Web Sites

Nothing ticks me off faster than a business who launches a website and ignores it. The Internet is the first place your prospects are going to go to, and they’ll simply move on if ignore them. Answer every email, provide updated content, add a blog to keep content fresh and follow up on every comment on your site. Prompt service wins business.

Outdated Content

If your business wants to succeed, respect your website is an extension of your physical business. Look at it all the time, assign it to somebody in your office or if you can’t afford the time, assign it to me but for the love of all that is digital … Christmas is over in December, make sure your website isn’t promoting St. Nick by News Years. The same goes for the big trade show, holidays, news events and staffing requests.

Butchering the Brand

If your website doesn’t look like your brochure, fire your web designer. Honestly, there’s no reason for your logo to be different on a website. There’s no reason you don’t look as good no, scratch that. There’s no reason you don’t look BETTER on the web than you do in print or in person. Think about it, full color printing costs money but on the web, it’s free.

Broken Down Sites

A 404 Error is the technical term for a website page that no longer exists. 500 is the error code for sites which failed to execute a PHP script from your site … if your clients ever see this, you have no business running a website.

Web Sites Designed by Friends and Family

If your cousin is an award winning designer, hire her but if she’s a database administrator or makes a living putting monitors on desks for a living … walk away. Your website is an extension of your brand, it’s about marketing not technology so hire a designer with a proven track record building quality sites.

Typo’s and Mistakes

Broken images, grammatical errors, poor spelling … these are signs of a business owner who doesn’t care about the company and that tells me that they’re not going to care about the product they sell. Before a website goes live, make sure it’s done.

Effective online marketing is easy, it’s cost effective and it’s a key element of the marketing program of a modern, success business.

If you’re already running a website, take a few moments and ask yourself:

  • Does my website look better than my business card?
  • Does my website tell my clients what I do?
  • Does my website tell prospects how to reach me?
  • Is my website easy to use?
  • Is my website’s content fresh?

Once you’ve asked yourself those questions, ask 20 other people those five simple questions about your website and really listen.

How do I become a web master?

Being a web master is one of the coolest jobs in the world but how do you become a web master in the first place and what training should your get before applying for the job?

First off, what does a web master do? They’re the glue that holds a website development team together, a jack-of-all-trades who knows how to create graphics and code for the website but they’re also often responsible for writing content, developing marketing strategies, testing the quality of the website and building everything from buttons to business relationships. In short, a web master is the heart, soul, blood, sweat and tears behind a website.

To be a good web master, you’ll need to learn how to be good at not only the creative side of the art but also the technical side. There’s no use having a great looking website if you’re not capable of fixing the bugs in the code as well. Furthermore, you’ll need to understand the business side of the site and how to deal with hosting companies, review analytics data and meet marketing objectives just like a store manager would need to do.

Of course, there’s various degrees of being a web master just like in any other field so if you’re more comfortable building HTML code, you might want to focus more on being a web publisher or for people who love Adobe Photoshop, the role of being a web designer may be more suitable but for those who like running websites there’s only one job .. the web master. 

As for education, the industry is one that’s always changing. There’s no use spending four years and $40,000 learning to do something that’s going to be outdated by the time you’re done so don’t focus your education on technologies. In 2005 for example, Java was the big thing and many websites used ASP as their primary language, if they used a scripting language at all. Today, I’d venture to guess most websites use PHP but tomorrow they might be Python, Ruby or any language we’d yet to hear of. So don’t base your choice to learn to be a web master on the language instead, choose a skill that’ll never go out of fashion and supplement it with a thirst for technology knowledge. 

If I was going to start over today and hope to be a great web master? I’d go to community college or university to study Marketing or Business, possibly Communications or Commerce with a minor in Computers for any of these degrees. Then, I’d buy a copy of the Adobe Master Collection and spend at least as many hours a week learning Flash, Photoshop, Illustrator, Dreamweaver and Fireworks as I spend in class and homework. With these skills, your education will naturally help you become a great web master.

What if you can’t afford or don’t want to go to school? A lot of people make a mistake when they’re young and go to college (I know somewhere out there your parents just convulsed) but the truth is, college isn’t about school it’s about learning and some people are not ready to learn when they’re young. For those people, becoming a web master is just as easy. Pick up the same software as your college bound buddies (Adobe Photoshop, Illustrator etc) and put in 1,000 hours of hard work and determination. Becoming a great web master is a little like leveling up in Warcraft, it takes time but eventually you’ll be great at it.

Remember, being a web master isn’t really about being the master of the web it’s about being able to bring an expert knowledge of design, programming, marketing or business to the yet unbridled technology industry.